FAQ - Technical

Technical
Missing Plugin / Flash Player

Our lessons use Adobe's Flash Player.  Flash is already installed on 98% of desktop, laptop and Chromebook computers. Some browsers require Flash to be enabled for each website.

Enable Flash Player icon

 

 

 

If you see "Click to enable Adobe Flash Player", just click on the icon to enable the Flash player for K5 Learning.

 

 

 

 

If you are seeing a "missing plugin" message or "blank" lessons, then the browser you are using needs to have the Adobe Flash Player plugin installed or enabled.    Installing / enabling flash depends on which browser you are using:

Chrome:  If you are using Google's free Chrome browser, Flash is installed by default, and you shouldn't have to do anything other than enabling it by clicking on the "Enable Adobe Flash Player" icon when you see it.  You can also enable flash in Chrome by default for all websites; instructions are here.

Firefox:   If you are using Firefox, you may have to install or enable the Flash plugin.  You can download the plugin here.  If the plugin is installed but not enabled, see Enable Flash Player for Firefox.

Safari: If you are using Safari on a Max, please see Enable Flash Player for Safari.  You may need to download the Flash Player plugin.

Internet Explorer / Edge:  On Windows 8 and 10, the Flash Player is automatically integrated with Internet Explorer and the Edge browsers. 

 

If you are having difficulties, try Adobe's Flash Player Help page.  It includes a check to see whether Flash is installed on your computer.  If you are using a mobile device please read our mobile device FAQ.

Will K5 work on my iPad / tablet / mobile device?

K5 is designed for use principally on desktop and laptop computers and Chromebooks. Our interactive lessons are based on "flash" video technology which is not  supported by default on iPads, most tablets or mobile devices.

Tablets using a flash enabled browser should be able to do most or all of the lessons; however, the smaller screen size may make the experience less ideal than a laptop / desktop.  A common problem is that on some lessons the student is required to type on the keyboard, and the virtual keyboard which pops up on the display of the tablet will hide a large portion of the screen.  This problem is worse for smaller tablets than larger ones.

Regardless of technology, we recommend a quiet, distraction free environment for children when studying at home.

Can K5 Learning run on my computer?

K5 Learning’s programs run on PCs, Macs and Chromebooks on any common browser, including Internet Explorer, Firefox, Chrome, Safari and Opera. 

Firefox users may have to install Adobe's Flash Player plugin (you can download it for free here); Flash is already integrated into the Chrome, Internet Explorer and Microsoft Edge browsers. If you are seeing a "missing plugin" message or "blank" lessons, then you may need to enable Flash in your browser's options; please see our Missing Plugin / Flash Player FAQ.

You need an Internet connection and good quality speakers or headphones. If you are having problems, please contact us.

Is my internet connection good enough?

Any sort of broadband connection (cable, DSL, etc) should be fine. Wireless connections are fine. Dial up connections will usually work but there may be some lag on some of the lessons. If you are unsure, then its best to try our sample lessons or free trial.

The lessons aren’t launching. What do we do now?

If you are seeing "blank" lessons or a "missing plugin" message, you may need to install or enable the Flash Player (which is installed on 98% of desktops and laptops).  Please see our Missing Plugin / Flash Player FAQ for links and directions.  Firefox users may need to download Adobe Flash which can be found here.   

If you are using an Ipad or tablet read this

If you are still having a problem:

  1. Log off from K5.
  2. Close your internet browser (all windows).
  3. Clear your computer's cache (directions here).
  4. Reboot your computer

If this does not solve the issue then please contact us and provide us with the following information:

  • what sort of internet browser (Internet Explorer, Firefox, Chrome, etc) are you using?
  • what sort of computer (desktop vs laptop, PC vs Apple, etc) are you using?
  • what lessons were you trying to use (K5 Reading, K5 Math, K5 Math Facts or K5 Spelling?)
  • what exactly happened (the more detail the better) ?
  • what do you see on the screen when the problem occurs (a screenshot is generally very helpful)?

More Help:

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